We’ve had a recent flurry of interest in our ability to source different leathers than the ones we have in stock. As you all know, we are utterly committed to providing the most individual service we possibly can and we will continue to do so. However, this incurs substantial extra costs for us, which we have not taken into account with our current pricing.
Ordering a special leather for a customer incurs extra costs in sourcing, buying and transporting a small quantity of leather (smaller quantities are more expensive to buy and ship), as well as leftovers, which are costly. In order to continue to offer this fantastic and unique service, we have decided to ask customers to contribute an extra 30 GBP/40 USD to partially cover these extra costs of this unique bespoke service. This cost will be waived if the customer wishes to order a second bag in the remaining leather. For goatskin orders this is lowered to an extra 15 GBP/25 USD as goatskins are very small and we have fewer leftovers. Where possible we buy small skins, so where we can (if a skin is small and we don’t have any leftovers) we will waive the leftovers charge and charge the lower amount.
Please note that we will continue to pay this for our Platinum and Diamond customers for one and two orders per year respectively as part of our loyalty program.
We thank you for your support and understanding as we do our best to continue providing the very best service and experience that we possibly can.
The Belen Echandia Team
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